TianHe District TianHe Road 208 TianHe City 7 Floor 704-705
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The Lounge Guangzhou Marriott Hotel Tianhe
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Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
5.8
Location
9.0
Service
7.4
Dining
5.5
Guest reviews
7.0/10
based on 5 reviews
8.5
8.5/10 based on 1597 reviews
Ed
United States of America,
January
2025
7.6/10
I had a pleasant stay at the hotel, enjoying a good size room with a very comfortable bed and a nice walk-in shower. The location was ideal, just steps away from a metro station, which made it very convenient for getting around. However, I encountered a cockroach during my stay, which was a bit concerning. Overall, the value for the price paid was decent, but not perfect due to some cleanliness issues.
Rooms
7.0
The room was a good size for a single, with a very comfortable bed and a walk-in shower. I appreciated that essential toiletries like toothpaste and a brush were provided. The only downside was spotting a cockroach, which I reported to the receptionist.
Service
6.0
While some aspects of the service were helpful, it felt like there was a lack of friendliness at times. I did appreciate that someone was waiting for us upon arrival with water and snacks, which was a nice touch.
Location
10.0
The location couldn't have been better! It was right next to a metro station and had a big mall across the street, along with many restaurants nearby. This made exploring the area super easy.
Dining
Facilities
7.0
The hotel had modern facilities, and despite the small size, everything felt clean. However, I didn't have a chance to explore many amenities.
Leo
United States of America,
January
2025
7.0/10
My stay at the hotel had its ups and downs. The rooms offered a lovely outside view and were quite clean, but they weren't ready at check-in time, which was frustrating. The location was decent with easy access to the train station and plenty of eateries around, but the dining situation left a lot to be desired. Overall, while the service was organized and helpful, the communication could have been better. It’s not a bad choice, but there’s room for improvement.
Rooms
7.0
The rooms had a good outside view but weren't ready at the supposed check-in time, which was disappointing. I could hear some noise from the hallway, so it wasn't perfectly quiet.
Service
7.0
The staff was generally friendly and organized, always ready to address any issues. However, they dropped me off at the wrong exit at the train station, and their language skills weren’t very strong, which made communication tough at times.
Location
8.0
The hotel is conveniently located close to the train station and surrounded by a lot of small eateries. It's easy to find food, which is a big plus.
Dining
5.0
Dining options were limited since it operated on a voucher system that only allowed for a small selection at a nearby bakery or coffee shop. I expected more variety, especially in such an international neighborhood.
Facilities
Brent
United States of America,
January
2025
6.4/10
My stay at the hotel had its ups and downs. The service was truly exceptional, with the staff going above and beyond to help, especially with our friends who visited. However, the rooms left much to be desired, particularly due to a musty smell and some odd noises. The dining setup was a bit unconventional, and overall, I felt the experience could use some improvements, especially in the room quality.
Rooms
5.0
Unfortunately, the rooms had a persistent musky odor and some strange machinery noises. The towels seemed a bit old too.
Service
9.0
The service was polite and incredibly helpful; the staff even served tea to our friends who came to visit us.
Location
9.0
The location is great, conveniently close to the subway and several local restaurants.
Dining
5.0
The dining experience is based on a voucher system at neighboring eateries, which felt a little limiting.
Facilities
5.0
Facilities were pretty basic; nothing really stood out as impressive.
John
United States of America,
December
2024
7.2/10
I recently stayed at this hotel and had a mixed experience. The rooms were clean with a pleasant view, and the service was efficient and polite. However, I encountered delays during check-in and the dining options were quite limited. Overall, it was decent in terms of value for money, but there were definitely areas that could be improved.
Rooms
7.0
The rooms were clean and had a good outside view, but they weren't ready at check-in time.
Service
9.0
The staff was very polite and helpful, and housekeeping was efficient.
Location
9.0
The hotel is very close to Tiyu Xilu station, making it easy to get around the city.
Dining
5.0
Dining options were based on a voucher system for a nearby bakery with a limited menu, which wasn't ideal.
Facilities
6.0
Facilities were adequate but nothing particularly stood out.
Rick
United States of America,
September
2024
6.8/10
I had a mixed experience at this hotel. On one hand, the location is fantastic, with easy access to the metro and the bustling city center. On the other hand, the cleanliness of the room left a lot to be desired, and the service was hit or miss. While I appreciated some friendly gestures from the staff, overall, it felt a bit disorganized. The price was reasonable, but I expected a bit more for what I paid.
Rooms
5.0
The room was available at check-in, but unfortunately, it wasn't clean; I found hair and used tissues on the floor, which was quite off-putting. The size of the room was small but seemed worth the value.
Service
6.0
The service varied; while some staff members were friendly and accommodating, I encountered one who was rude when I questioned the readiness of my room. The staff was nice enough to wait for us with snacks and water when we arrived, which I appreciated.
Location
9.0
The hotel's location was very convenient, situated near the metro station and right in the heart of the Tian He area. This made traveling around the city a breeze.
Dining
8.0
Dining was outside the hotel with vouchers given for nearby restaurants. The meals were nourishing and quite good, which I enjoyed.
Facilities
7.0
Facilities were decent, but nothing standout. It wasn’t luxurious, but it met basic needs.